Experience Matters More Than Service
2025-03-25 16:00 - 17:00 UTC | Online
Keeping customers happy isn't just about good service, it's about creating a positive experience from start to finish. When customers feel valued and understood, they're more likely to stay loyal and recommend your business to others. This workshop will help you develop a strategy to ensure every customer interaction leaves a lasting impression.

What you'll learn:

How to understand customer needs and perspectives
Why outcome bias matters and how to manage it
Different listening styles and how to adapt
How emotional intelligence improves customer service
Communication strategies and telephone etiquette

Register today and don't miss this chance to improve customer satisfaction and grow your business!
