Associate Director of Customer Services & Sponsorships
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Job no: 503082
Department: Recreational Sports Center
Location: Oxford, OH
Work type: Salary Staff
Categories: Athletics, Recreation
Status: Full Time
Temporary: No
Website: https://jobs.miamioh.edu/cw/en-us/job/503082
Directs the Recreational Sports Center customer service area, including pro shop/sales and inventory, reception control, equipment checkout, informal recreation, reservations & membership services. Coordinates services and support to meet user group requests and special event needs.
Duties/Physical Demands:
- Directs 1-2 Customer Service coordinator and 45-50 students (4 FTE) with direct responsibility for customer service systems and staff, membership sales, pro shop sales and inventory, daily passes, sponsorships, informal recreation, and event support.
- Responsibility for revenue lines for membership, pro shop/retail, and sponsorships.
- Provide weekly manager on duty and front-line positions coverage.
- Oversight of content management related to customer relations, including website, phone messages, customer emails, digital and physical marketing and social media.
- Responsible for recruitment, hiring, training, scheduling, performance evals and disciplinary actions of student staff.
- Department liaison, serve and chair internal/external committees and work teams.
- Golden members programs, including Silver Sneakers, Renew Active and Silver and Fit.
- Helps to oversee our satellite facilities.
- Financial and Budgetary Responsibilities: Plan, develop, forecast and maintain. a budget of $1,000,000.
Minimum Qualifications:
- Bachelor's degree
- Experience required 3+ years of experience in customer service, or retail
- Have or complete 1st aid/CPR within 90 days of hire.
Desired Qualifications:
- Master's Degree
- Supervisory Experience
- BBP Certification
- ServSafe food Handlers certification
- Experience working in collegiate, recreational sports environments
Diversity Statement:
Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.
For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.
Yes
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
Advertised: 08 Apr 2024 Eastern Daylight Time
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