Senior Operations Manager, Custodial Services

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Job Description Summary

The Senior Operations Manager, Custodial Services position manages, plans, organizes and controls daily operations for a custodial operation on a large university campus. This role focuses on maintaining cleanliness and resolving operational issues to ensure performance standards are met. Operations include custodial maintenance, minor repair maintenance, and unlocking and securing buildings. Work consists of custodial services performed to a uniform standard, consistent with protocols and schedule trends, in a manner that results in the greatest efficiency, effectiveness and customer service. Maintains effective working relationships with Managers in Custodial Services and with other sections of Physical Facilities to coordinate overall University facilities management. Performs other duties as assigned. This role directly supports Miami University’s mission by maintaining a clean, safe, and well-maintained campus environment for students, faculty, and staff.

Two Positions Available:

1. One position oversees approximately six district custodial managers and a large Building Services team who primarily work 4:30 am to 1:00 pm, Monday through Friday; a small number of staff who work 10:00 pm to 6:00 am, Sunday through Thursday; and a minimal number of staff who work 4:00 pm to 12:00 am, Monday through Friday. Lighter weekend services are also provided.
2. One position oversees approximately six district custodial managers and a large Building Services team who primarily work 7:30 am to 4:00 pm, Monday through Friday, and also a smaller number of staff who provide lighter weekend services.

 

Job Description
Essential Duties:

• Leadership-Management-Relationship with Superiors: provides direction, focus, guidance, support, training, prioritization and oversight for supervisory staff and work force; implements new and/or enforces existing programs, policies, processes and procedures that result in high levels of efficiency, performance, and effectiveness; keeps superior informed; is responsive to directives from superiors; supports the unit, departmental, and institutional goals
• Daily Management: directs routine custodial maintenance and operations for large in-house custodial staff and contracted services augmenting operations, including establishment of work priority and organizational structure; manages work in progress and inspects work to ensure quality control.
• The primarily 4:30 am to 1:00 pm Senior Operations Manager role partners closely with and/or provides coverage for the primarily 7:30am to 4:00pm Senior Operations Manager position.   This position also provides support to Recreational, Sports, and Events Facilities.
• The primarily 7:30 am to 4:00 pm Senior Operations Manager role partners closely with and/or provides coverage for the primarily 4:30 am to 1:00 pm Senior Operations Manager position.  This position may provide support to Recreational, Sports, and Events Facilities.
• Personnel Function: Staff retention, engagement, training and development. Enforces work rules; holds subordinates accountable for effectiveness and efficiency; screens/interviews job applicants; makes hiring recommendations; evaluates performance and participates in administration of discipline.
• Technical Support and Guidance: provides supervisors and staff with technical support, training and guidance relative to custodial maintenance operations. Incorporates industry best practices such as Lean principles and Six Sigma methodologies. Drives key performance indicators (KPIs) across safety, cost, productivity, and quality.
• Custodial Maintenance Function: develops programs and operational practices and policies for effective and efficient preventive maintenance, repair maintenance, and predictive maintenance programs; coordinates efforts with other organizational units.
• Long-Range Planning: provides building cleanliness assessments and long-range planning for custodial needs, including determination of priority.
• Record Keeping Function: develops policies and work practices that result in accurate and timely tracking of work requests, preventive maintenance efforts, labor and material costs; develops/prepares periodic reports detailing performance of the business unit.
• Implement Technology: responsible for the application of technology to the operation, such as equipment to provide quality or efficiency improvements with the delivery of services.
• Contractor Oversight: performs contract administration and recommends hiring of outside contractors.

 

Minimum Qualifications:

• Bachelor degree in facilities maintenance operations, engineering, business management, labor relations or relevant field of study plus a minimum of 3 years of full-time experience managing in house staff and/or contractors in support services or customer service operations relevant to the position (OR)
• Associate’s degree in facilities maintenance operations, engineering, business management, labor relations or relevant field of study plus a minimum of 5 years of verifiable full-time experience managing in house staff and/or contractors in support services or customer service operations relevant to the position (OR)
• A minimum of 10 years of verifiable full-time experience managing in house staff and/or contractors in support services or customer service operations relevant to the position.

 

Preferred Qualifications:

• APPA Leadership in Educational Facilities CEFP (Certified Educational Facilities Professional and/or SHRM (Society for Human Resources Management Certificate CP or SCP)

 

Required Knowledge Skills and Abilities:

• Knowledge of Custodial Function - thorough knowledge of methods associated with maintenance, repair, and operation of elements noted above; thorough knowledge of safety regulations, safe work practices and industry best practices.
• Technical Understanding - ability to read, interpret, and understand drawings, specifications, and other technical data.
• Attention to Detail - ability to maintain detailed and complete records of maintenance and repair activities.
• Communication Skills - ability to communicate effectively, both verbally and in writing, to a wide range of persons.
• Customer Service Skills - thorough understanding of modern customer service theories, practices and methods.
• Managerial Complexity - must be able to successfully handle multiple tasks at once, and be able to determine appropriate priorities; must be able to make independent interpretations and make appropriate decisions that are in the best interest of the organization; supports the objectives of upper-management.
• Computer Skills - must be proficient in the use of business application software to include; word processor, spreadsheet, and database programs. Knowledge of purchasing, performance management, applicant tracking, and computerized maintenance-management software
• Work Schedule - ability and willingness to work evenings and/or weekends; ability and willingness to participate in 24 hour on-call rotation and seasonal inclement weather/weather emergencies.  

 

Preferred Knowledge Skills and Abilities:

• Working knowledge of custodial maintenance, including related building fixtures, equipment, chemicals, green cleaning practices, commercial cleaning processes and adult training programs.  

 

Required Application Documents

Cover letter, Resume

 

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

 

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

 

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

 

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.